Data protection

For technical reasons, in particular to ensure a secure and stable Internet presence, data is transmitted to us or to our web space provider by your Internet browser. With these so-called server log files, the type and version of your Internet browser, the operating system, the website from which you have switched to our Internet presence (referrer URL), the website(s) of our Internet presence that you visit, the date and time of the respective access and the IP address of the Internet connection from which the use of our Internet presence takes place are collected, among other things.

The data collected in this way is stored temporarily, but not together with other data from you. This storage takes place on the legal basis of Art. 6 para. 1 f) GDPR. Our legitimate interest lies in the improvement, stability, functionality and security of our website. The data will be deleted after seven days at the latest, unless further storage is required for evidence purposes. Otherwise, the data is excluded from deletion in whole or in part until an incident has been finally clarified.

Cookies

1. a) Session cookies/session cookies

We use so-called cookies on our website. Cookies are small text files or other storage technologies that are placed and stored on your end device by the Internet browser you use. These cookies are used to process certain information about you, such as your browser or location data or your IP address, on an individual basis. This processing makes our website more user-friendly, effective and secure, as the processing enables, for example, the reproduction of our website in different languages or the offer of a shopping cart function. The legal basis for this processing is Art. 6 para. 1 b.) GDPR, insofar as these cookies are processed for the initiation or execution of a contract. If the processing does not serve to initiate or process a contract, our legitimate interest lies in improving the functionality of our website. The legal basis in this case is Art. 6 para. 1 f) GDPR. These session cookies are deleted when you close your Internet browser.

1. b) Third-party cookies

Our website may also use cookies from partner companies with whom we cooperate for the purposes of advertising, analysis or the functionalities of our website. Please refer to the following information for details, in particular the purposes and legal basis for processing such third-party cookies.

1. c) Possibility of elimination

You can prevent or restrict the installation of cookies by changing the settings of your Internet browser. You can also delete cookies that have already been saved at any time. However, the steps and measures required for this depend on the specific Internet browser you are using. If you have any questions, please use the help function or documentation of your Internet browser or contact its manufacturer or support. In the case of so-called Flash cookies, however, processing cannot be prevented via the browser settings. Instead, you must change the settings of your Flash player. The steps and measures required for this also depend on the specific Flash player you are using. If you have any questions, please also use the help function or documentation of your Flash player or contact the manufacturer or user support. However, if you prevent or restrict the installation of cookies, this may mean that not all functions of our website can be used to their full extent.

Utilization of our services

The data provided by you for the use of our services will be processed by us for the purpose of processing the contract and are necessary in this respect. It is not possible to carry out the commissioned care and respite services without providing your data. To process your data in the context of a contractual relationship, we use, among other things, an ERP system with an associated application. The legal basis for the processing is Art. 6 para. 1 b) GDPR. We delete the data after expiry of the statutory retention obligations to which we are subject in accordance with Art. 6 para. 1 c) GDPR due to retention periods under tax and commercial law

Contact requests / contact option

If you contact us via contact form or e-mail, the data you provide will be used to process your request. The provision of the data is necessary for processing and answering your request - without their provision, we cannot answer your request or can only answer it to a limited extent. The legal basis for this processing is Art. 6 para. 1 b) GDPR. Your data will be deleted if your request has been finally answered and the deletion does not conflict with any statutory retention obligations, such as in the case of any subsequent contract processing.

YouTube

We maintain an online presence on YouTube to present our company and our services and to communicate with customers/prospects. YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA. In this respect, we would like to point out that there is a possibility that user data may be processed outside the European Union, in particular in the USA. This may result in increased risks for users in that, for example, subsequent access to user data may be made more difficult. We also have no access to this user data. The access option lies exclusively with YouTube. You can find YouTube's privacy policy at https://policies.google.com/privacy. You can opt out of the opt-out plugin at https://adssettings.google.com/authenticated.

LinkedIn

We also maintain an online presence on LinkedIn to present our company and our services and to communicate with customers/prospects. LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA.

In this respect, we would like to point out that there is a possibility that user data may be processed outside the European Union, in particular in the USA. This may result in increased risks for users in that, for example, subsequent access to user data may be made more difficult. We also have no access to this user data. The access option lies exclusively with LinkedIn. Further information from LinkedIn can be found at Website: https://www.linkedin.com; Privacy Policy: https://www.linkedin.com/legal/privacy-policy; Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Facebook

We operate a company presence on the Facebook platform to advertise our products and services and to communicate with interested parties or customers. On this social media platform, we are jointly responsible with Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. Facebook's data protection officer can be reached via a contact form: https://www.facebook.com/help/contact/540977946302970. We have regulated the joint responsibility in an agreement regarding the respective obligations within the meaning of the GDPR. This agreement, which sets out the mutual obligations, is available at the following link: https://www.facebook.com/legal/terms/page_controller_addendum. The legal basis for the processing of personal data that takes place as a result and is described below is Art. 6 para. 1 f) GDPR. Our legitimate interest lies in the analysis, communication, sales and advertising of our products and services. For this purpose, we can retrieve statistical data of various categories (page insights) from Facebook, such as the total number of page views, "Like" information, page activities, post interactions, comments, shared content, responses, proportion of men and women, origin in relation to country and city, language and views and clicks within the fan page [...]. In addition to the Facebook data policy already mentioned, and the resulting procedure for safeguarding the 

Data subject rights under the GDPR, can be found under the link

The corresponding information for the aforementioned Page Insight data can be accessed at https://www.facebook.com/legal/terms/information_about_page_insights_data. The legal basis may also be the user's consent to the platform operator in accordance with Art. 6 para. 1 a) GDPR. The user can revoke this consent for the future at any time in accordance with Art. 7 para. 3 GDPR by notifying the platform operator.

When our online presence is accessed on the Facebook platform, user data (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd. as the operator of the platform in the EU. This user data is used for statistical information about the use of our company presence on Facebook. Facebook Ireland Ltd. uses this data for market research and advertising purposes and to create user profiles. Based on these profiles, Facebook Ireland Ltd. is able, for example, to advertise users within and outside of Facebook based on their interests. If the user is logged into their Facebook account at the time of access, Facebook Ireland Ltd. can also link the data to the respective user account.

If the user contacts us via Facebook, the personal data entered by the user on this occasion will be used to process the inquiry. The user's data will be deleted by us if the user's inquiry has been conclusively answered and there are no statutory retention obligations to the contrary, e.g. in the case of subsequent contract processing. Facebook Ireland Ltd. may also set cookies to process the data. If the user does not agree to this processing, it is possible to prevent the installation of cookies by setting the browser accordingly. Cookies that have already been saved can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the browser settings, but by the corresponding setting in the Flash player. If the user prevents or restricts the installation of cookies, this may mean that not all Facebook functions can be used to their full extent.

Further information on the processing activities, their prevention and the deletion of the data processed by Facebook can be found in Facebook's data policy: https://www.facebook.com/privacy/explanation. However, it cannot be ruled out that processing by Facebook Ireland Ltd. also takes place via Facebook Inc., 1601 Willow Road, Menlo Park, California 94025 in the USA. This may result in risks for users because, for example, it could make it more difficult to enforce users' rights.

Instagram

We operate a company presence on the Instagram platform to promote our products and services and to communicate with interested parties or customers. On this social media platform, we are jointly responsible with Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. Instagram's data protection officer can be reached via a contact form: https://www.facebook.com/help/contact/540977946302970. We have regulated the joint responsibility in an agreement regarding the respective obligations within the meaning of the GDPR. This agreement, which sets out the mutual obligations, is available at the following link: https://www.facebook.com/legal/terms/page_controller_addendum. The legal basis for the processing of personal data that takes place as a result and is described below is Art. 6 para. 1 f) GDPR. Our legitimate interest lies in the analysis, communication, sales and advertising of our products and services. The legal basis may also be the user's consent to the platform operator in accordance with Art. 6 para. 1 a) GDPR. The user can revoke this consent for the future at any time in accordance with Art. 7 para. 3 GDPR by notifying the platform operator.

When our online presence is accessed on the Instagram platform, user data (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd. as the operator of the platform in the EU. This user data is used for statistical information about the use of our company presence on Instagram. Facebook Ireland Ltd. uses this data for market research and advertising purposes and to create user profiles. Based on these profiles, Facebook Ireland Ltd. is able, for example, to advertise users within and outside Instagram based on their interests. If the user is logged into their Instagram account at the time of access, Facebook Ireland Ltd. can also link the data to the respective user account. If the user contacts us via Instagram, the personal data entered by the user on this occasion will be used to process the request. The user's data will be deleted by us if the user's inquiry has been conclusively answered and there are no statutory retention obligations to the contrary, e.g. in the case of subsequent contract processing.

Facebook Ireland Ltd. may also set cookies to process the data. If the user does not agree to this processing, it is possible to prevent the installation of cookies by setting the browser accordingly. Cookies that have already been saved can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the browser settings, but by the corresponding setting in the Flash player. If the user prevents or restricts the installation of cookies, this may mean that not all Facebook functions can be used to their full extent. Further information on the processing activities, their prevention and the deletion of the data processed by Instagram can be found in Instagram's data policy: https://help.instagram.com/519522125107875. However, it cannot be ruled out that processing by Facebook Ireland Ltd. also takes place via Facebook Inc., 1601 Willow Road, Menlo Park, California 94025 in the USA. This may result in risks for users because, for example, it could make it more difficult to enforce users' rights.

Social media link via graphic or text link

We also advertise presences on the social networks listed below on our website. The integration takes place via a linked graphic of the respective network. The use of this linked graphic prevents the automatic establishment of a connection to the respective server of the social network when a website with a social media advertisement is called up in order to display a graphic of the respective network itself. Only by clicking on the corresponding graphic is the user forwarded to the service of the respective social network. Once the user has been forwarded, the respective network collects information about the user. It cannot be ruled out that the data collected in this way will be processed in the USA. This is initially data such as IP address, date, time and page visited. If the user is logged into their user account on the respective network during this time, the network operator may be able to assign the information collected about the user's specific visit to the user's personal account. If the user interacts via a "Share" button of the respective network, this information can be stored in the user's personal user account and published if necessary. If the user wishes to prevent the information collected from being directly assigned to their user account, they must log out before clicking on the graphic. It is also possible to configure the respective user account accordingly. The following social networks are integrated into our site through links:

1. a) Facebook

Facebook social plugins and content, which may include content such as images, videos or text and buttons with which users can share content from this online offering within Facebook, are integrated. The list and appearance of Facebook social plugins can be viewed here: https://developers.facebook.com/docs/plugins/. The service provider is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, parent company: Facebook, 1 Hacker Way, Menlo Park, CA 94025, USA. Website: https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy; Opt-Out: https://www.facebook.com/settings?tab=ads.

1. b) Instagram

Instagram plugins and content, e.g. content such as images, videos or text and buttons with which users can share content from this online service within Instagram, are also integrated. The service provider is Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA; Website: https://www.instagram.com; Privacy Policy: https://instagram.com/about/legal/privacy.

1. c) YouTube

We use YouTube on our website. This is a video portal of YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as "YouTube". YouTube is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as "Google". We use YouTube in connection with the "extended data protection mode" function in order to be able to show you videos. The legal basis is Art. 6 para. 1 f) GDPR. Our legitimate interest lies in improving the quality of our website. According to YouTube, the "Enhanced Privacy Mode" function means that the data described in more detail below is only transmitted to the YouTube server when you actually start a video. Without this "extended data protection mode", a connection to the YouTube server in the USA is established as soon as you access one of our web pages on which a YouTube video is embedded. This connection is necessary in order to be able to display the respective video on our website via your Internet browser. In the course of this, YouTube will at least record and process your IP address, the date and time and the website you have visited. In addition, a connection to Google's "DoubleClick" advertising network is established.

If you are logged in to YouTube at the same time, YouTube will assign the connection information to your YouTube account. If you wish to prevent this, you must either log out of YouTube before visiting our website or make the appropriate settings in your YouTube user account. For the purpose of functionality and analysis of user behavior, YouTube permanently stores cookies on your end device via your Internet browser. If you do not agree to this processing, you have the option of preventing the storage of cookies by changing the settings in your Internet browser. You can find more information on this above under "Cookies". Further information about the collection and use of data as well as your rights and protection options in this regard is available from Google at: https://www.youtube.com; Privacy Policy: https://policies.google.com/privacy; Opt-Out: https://tools.google.com/dlpage/gaoptout?hl=de, Settings for the display of advertisements: https://adssettings.google.com/authenticated.

1. d) LinkedIn

This may include, for example, content such as images, videos or texts and buttons with which users can share content from this online offering within LinkedIn. Service provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland; Website: https://www.instagram.com; Privacy Policy: https://www.linkedin.com/legal/privacy-policy; Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.

Google Analytics

We use Google Analytics on our website. This is a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA hereinafter referred to as "Google". The Google Analytics service is used to analyze the usage behavior of our website. The legal basis is Art. 6 para. 1 f) GDPR. Our legitimate interest lies in the analysis, optimization and economic operation of our website. usage and user-related information, such as IP address, location, time or frequency of visits to our website, is transmitted to a Google server in the USA and stored there. However, we use Google Analytics with the so-called anonymization function. This function allows Google to shorten the IP address within the EU or EEA. The data collected in this way is in turn used by Google to provide us with an evaluation of the visit to our website and the usage activities there. This data can also be used to provide other services related to the use of our website and the use of the Internet.

Google states that it will not associate your IP address with any other data. Google also provides further data protection information for you at https://www.google.com/intl/de/policies/privacy/partners, for example on the options for preventing the use of data. It is also possible to adjust the settings for the display of advertisements at https://adssettings.google.com/authenticated. Furthermore, Google offers a so-called deactivation add-on at https://tools.google.com/dlpage/gaoptout?hl=de. along with further information on this. This add-on can be installed with the most common Internet browsers and offers you further control over the data that Google collects when you visit our website. The add-on informs the JavaScript (ga.js) of Google Analytics that information about your visit to our website should not be transmitted to Google Analytics. However, this does not prevent information from being transmitted to us or to other web analysis services. Of course, you can also find out whether and which other web analysis services we use in this privacy policy.

Google reCAPTCHA 

Google reCAPTCHA privacy policy summary

• Affected parties: Visitors to the website
• Purpose: Optimization of our service performance and protection against cyber attacks
• Processed data: Data such as IP address, browser information, your operating system, limited location and usage data
• You can find more details below in this privacy policy.
• Storage duration: depending on the stored data
• Legal basis: Art. 6 para. 1 lit. a GDPR (consent), Art. 6 para. 1 lit. f GDPR (legitimate interests)

Was ist reCAPTCHA?
Unser oberstes Ziel ist es, unsere Webseite für Sie und für uns bestmöglich zu sichern und zu schützen. Um das zu gewährleisten, verwenden wir Google reCAPTCHA der Firma Google Inc. Für den europäischen Raum ist das Unternehmen Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Irland) für alle Google-Dienste verantwortlich. Mit reCAPTCHA können wir feststellen, ob Sie auch wirklich ein Mensch aus Fleisch und Blut sind und kein Roboter oder eine andere Spam-Software. Unter Spam verstehen wir jede, auf elektronischen Weg, unerwünschte Information, die uns ungefragter Weise zukommt. Bei den klassischen CAPTCHAS mussten Sie zur Überprüfung meist Text- oder Bildrätsel lösen. Mit reCAPTCHA von Google müssen wir Sie meist nicht mit solchen Rätseln belästigen. Hier reicht es in den meisten Fällen, wenn Sie einfach ein Häkchen setzen und so bestätigen, dass Sie kein Bot sind. Mit der neuen Invisible reCAPTCHA Version müssen Sie nicht mal mehr ein Häkchen setzen. Wie das genau funktioniert und vor allem welche Daten dafür verwendet werden, erfahren Sie im Verlauf dieser Datenschutzerklärung.

reCAPTCHA ist ein freier Captcha-Dienst von Google, der Webseiten vor Spam-Software und den Missbrauch durch nicht-menschliche Besucher schützt. Am häufigsten wird dieser Dienst verwendet, wenn Sie Formulare im Internet ausfüllen. Ein Captcha-Dienst ist eine Art automatischer Turing-Test, der sicherstellen soll, dass eine Handlung im Internet von einem Menschen und nicht von einem Bot vorgenommen wird. Im klassischen Turing-Test (benannt nach dem Informatiker Alan Turing) stellt ein Mensch die Unterscheidung zwischen Bot und Mensch fest. Bei Captchas übernimmt das auch der Computer bzw. ein Softwareprogramm. Klassische Captchas arbeiten mit kleinen Aufgaben, die für Menschen leicht zu lösen sind, doch für Maschinen erhebliche Schwierigkeiten aufweisen. Bei reCAPTCHA müssen Sie aktiv keine Rätsel mehr lösen. Das Tool verwendet moderne Risikotechniken, um Menschen von Bots zu unterscheiden. Hier müssen Sie nur noch das Textfeld „Ich bin kein Roboter“ ankreuzen bzw. bei Invisible reCAPTCHA ist selbst das nicht mehr nötig. Bei reCAPTCHA wird ein JavaScript-Element in den Quelltext eingebunden und dann läuft das Tool im Hintergrund und analysiert Ihr Benutzerverhalten. Aus diesen Useraktionen berechnet die Software einen sogenannten Captcha-Score. Google berechnet mit diesem Score schon vor der Captcha-Eingabe wie hoch die Wahrscheinlichkeit ist, dass Sie ein Mensch sind. reCAPTCHA bzw. Captchas im Allgemeinen kommen immer dann zum Einsatz, wenn Bots gewisse Aktionen (wie z.B. Registrierungen, Umfragen usw.) manipulieren oder missbrauchen könnten.

Warum verwenden wir reCAPTCHA auf unserer Website?
Wir wollen nur Menschen aus Fleisch und Blut auf unserer Seite begrüßen. Bots oder Spam-Software unterschiedlichster Art dürfen getrost zuhause bleiben. Darum setzen wir alle Hebel in Bewegung, uns zu schützen und die bestmögliche Benutzerfreundlichkeit für Sie anzubieten. Aus diesem Grund verwenden wir Google reCAPTCHA der Firma Google. So können wir uns ziemlich sicher sein, dass wir eine „botfreie“ Webseite bleiben. Durch die Verwendung von reCAPTCHA werden Daten an Google übermittelt, um festzustellen, ob Sie auch wirklich ein Mensch sind. reCAPTCHA dient also der Sicherheit unserer Webseite und in weiterer Folge damit auch Ihrer Sicherheit. Zum Beispiel könnte es ohne reCAPTCHA passieren, dass bei einer Registrierung ein Bot möglichst viele E-Mail-Adressen registriert, um im Anschluss Foren oder Blogs mit unerwünschten Werbeinhalten „zuzuspamen“. Mit reCAPTCHA können wir solche Botangriffe vermeiden.

Welche Daten werden von reCAPTCHA gespeichert?
reCAPTCHA sammelt personenbezogene Daten von Usern, um festzustellen, ob die Handlungen auf unserer Webseite auch wirklich von Menschen stammen. Es kann also die IP-Adresse und andere Daten, die Google für den reCAPTCHA-Dienst benötigt, an Google versendet werden. IP-Adressen werden innerhalb der Mitgliedstaaten der EU oder anderer Vertragsstaaten des Abkommens über den Europäischen Wirtschaftsraum fast immer zuvor gekürzt, bevor die Daten auf einem Server in den USA landen. Die IP-Adresse wird nicht mit anderen Daten von Google kombiniert, sofern Sie nicht während der Verwendung von reCAPTCHA mit Ihrem Google-Konto angemeldet sind. Zuerst prüft der reCAPTCHA-Algorithmus, ob auf Ihrem Browser schon Google-Cookies von anderen Google-Diensten (YouTube. Gmail usw.) platziert sind. Anschließend setzt reCAPTCHA ein zusätzliches Cookie in Ihrem Browser und erfasst einen Schnappschuss Ihres Browserfensters.
Die folgende Liste von gesammelten Browser- und Userdaten, hat nicht den Anspruch auf Vollständigkeit. Vielmehr sind es Beispiele von Daten, die nach unserer Erkenntnis, von Google verarbeitet werden.

• Referrer URL (the address of the page from which the visitor comes)
• IP address (e.g. 256.123.123.1)
• Info about the operating system (the software that enables the operation of your computer enables the operation of your computer. Common operating systems are Windows, Mac OS X or Linux)
• Cookies (small text files that store data in your browser)
• Mouse and keyboard behavior (every action you perform with the mouse or keyboard is saved)
• Date and language settings (which language or date you have preset on your PC is saved)
• All JavaScript objects (JavaScript is a programming language that enables websites to enables websites to adapt to the user. JavaScript objects can collect all kinds of data under one name)
• Screen resolution (indicates how many pixels the image display consists of)

YouTube

We use YouTube on our website. This is a video portal of YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA, hereinafter referred to as "YouTube". YouTube is a subsidiary of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, hereinafter referred to as "Google". We use YouTube in connection with the "extended data protection mode" function in order to be able to show you videos. The legal basis is Art. 6 para. 1 f) GDPR. Our legitimate interest lies in improving the quality of our website. According to YouTube, the "Enhanced Privacy Mode" function means that the data described in more detail below is only transmitted to the YouTube server when you actually start a video. Without this "extended data protection mode", a connection to the YouTube server in the USA is established as soon as you access one of our web pages on which a YouTube video is embedded. This connection is necessary in order to be able to display the respective video on our website via your Internet browser. In the course of this, YouTube will at least record and process your IP address, the date and time and the website you have visited. In addition, a connection to Google's "DoubleClick" advertising network is established. If you are logged in to YouTube at the same time, YouTube will assign the connection information to your YouTube account. If you wish to prevent this, you must either log out of YouTube before visiting our website or make the appropriate settings in your YouTube user account.

For the purpose of functionality and analysis of user behavior, YouTube permanently stores cookies on your end device via your Internet browser. If you do not agree to this processing, you have the option of preventing the storage of cookies by changing the settings in your Internet browser. You can find more information on this above under "Cookies". Google provides further information about the collection and use of data as well as your rights and protection options in this regard in the data protection information available at https://policies.google.com/privacy.

The model data protection declaration from the law firm Weiß & Partner served as the basis.